refunds & returns policy

I take pride in crafting high-quality, made-to-order knitted garments. Due to the bespoke nature of these products, I am unable to accept the return of a personalised item, as each one is individually made to order.

If the personalisation details are wrong on your order and the fault is mine, I will reknit and replace your item.

Conditions for Returns and Refunds:

Damaged Items: If your custom-made item arrives damaged or personalised details are wrong, please contact me within 7 days of receipt. We can organise a return and provide a replacement or refund.

• Inspection: All returned items will be inspected upon receipt. If the damage is confirmed, I will process your replacement or refund promptly.

• Notification: Please email me at knitted.black.sheep@gmail.com with your order details and photos of the damage to initiate the return process.

I strive to ensure every piece meets our high standards and your satisfaction. Thank you for your understanding and support of my handcrafted creations. If you have any questions or concerns, please feel free to contact me.